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Frequently Asked Questions

Product Information

4 questions

Shipping & Returns

3 questions

Technical Support

3 questions

What makes this pump different?

We have developed advanced features technology with superior performance, ergonomic design, and professional-grade construction. Our pump delivers 22 L/Min flow rate with 150 PSI max pressure, which can fill up 4 empty car tyres in under 3 minutes!

How long does shipping take?

We offer free standard tracked shipping on all orders in the UK, which typically takes 2-3 business days.

What's included in the warranty?

Every Pump It comes with a comprehensive 1-year warranty covering manufacturing defects and performance issues. This includes free repairs or replacement, and access to our dedicated technical support team.

Is installation difficult?

Pump It is designed for easy installation with clear instructions included. Most users can set it up in under 3 minutes. We also provide video tutorials and technical support if you need assistance.

What maintenance is required?

Pump It requires minimal maintenance. Regular cleaning and occasional inspection of seals and connections is recommended. We provide a detailed maintenance guide and all necessary tools are included.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and bank transfers. All transactions are secured with 256-bit SSL encryption for your protection.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or import taxes in their country.

Still Need Help?

Our support team is here to help you with any questions

Email Support

We respond within 24 hours

support@pumpitshop.co.uk

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1 Year Warranty

Warranty Coverage

Your Pump It wireless tyre inflator is backed by a comprehensive 1-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use conditions.

What’s Covered

  • Manufacturing defects in electronic components
  • Battery performance issues (if battery fails to hold charge)
  • Pressure gauge accuracy problems
  • Motor and compressor malfunctions
  • Display screen defects
  • Charging port issues

What’s Not Covered

  • Damage from misuse, abuse, or accidents
  • Normal wear and tear
  • Damage from exposure to water or extreme temperatures
  • Modifications or repairs by unauthorized personnel
  • Cosmetic damage that doesn’t affect functionality
  • Accessories and attachments (hoses, nozzles)

How to Claim Warranty

Step 1: Contact our support team with your order number and description of the issue

Step 2: Provide photos or videos of the defect if requested

Step 3: We’ll provide a return authorization if repair/replacement is needed

Step 4: Send the unit to our service center (we cover shipping costs)

Step 5: Receive your repaired or replacement unit within 7-10 business days

Warranty Terms

  • Warranty is valid for 12 months from purchase date
  • Original proof of purchase required
  • Warranty is non-transferable
  • Replacement units carry remainder of original warranty period
  • We reserve the right to repair or replace at our discretion

Contact Information

For warranty claims or questions, please contact our support team:

Email: support@pumpitshop.co.uk

Phone: +44 20 7946 0958

Hours: Monday – Friday, 9 AM – 6 PM GMT

30-Day Returns Policy

Return Period

We offer a 30-day return policy from the date of delivery. You have 30 days to return your Pump It wireless tyre inflator if you’re not completely satisfied with your purchase.

Return Conditions

To be eligible for a return, your item must meet the following requirements:

  • Unopened packaging: The product must be in its original, unopened packaging
  • Undamaged condition: No signs of use, wear, or damage
  • All accessories included: Charging cable, manual, and all attachments must be present
  • Original receipt: Proof of purchase required
  • Return authorization: Must have a valid return merchandise authorization (RMA) number

How to Return

Step 1: Contact our customer service team at support@pumpitshop.co.uk or +44 20 7946 0958

Step 2: Provide your order number and reason for return

Step 3: Receive your RMA number and return shipping label

Step 4: Pack the item securely in original packaging with RMA number

Step 5: Ship using the provided return label

Refund Process

  • Refunds are processed within 5-7 business days after we receive your return
  • Refund will be issued to the original payment method
  • Original shipping charges are non-refundable
  • Return shipping is free when using our provided label
  • You will receive an email confirmation once your refund is processed

Non-Returnable Items

The following items cannot be returned:

  • Items that have been opened or used
  • Products damaged by misuse or normal wear
  • Items missing original packaging or accessories
  • Products returned after the 30-day return period
  • Items purchased during special promotions (unless defective)

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us and we will provide instructions.

Contact Information

For returns or questions about our return policy, please contact us:

Email: support@pumpitshop.co.uk

Phone: +44 20 7946 0958

Hours: Monday – Friday, 9 AM – 6 PM GMT

Delivery Policy

Free delivery policy and shipping information

Free Delivery

2-3 business days when ordered before 5:30 PM

Coverage Area

UK only – Delivery available to all UK mainland addresses

Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support.

  • Personal information (name, email address, phone number)
  • Payment information (credit card details, billing address)
  • Shipping information (delivery address)
  • Communication preferences

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Send you promotional communications (with your consent)
  • Improve our products and services
  • Detect and prevent fraud

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • Service providers who assist us in operating our website and conducting business
  • Payment processors for secure transaction processing
  • Shipping companies for order fulfillment
  • Legal requirements or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Opt-out of marketing communications
  • Data portability

Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@pumpitshop.co.uk

Phone: +44 20 7946 0958

Updates to This Policy

Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Last Updated: December 2024

We may update this Privacy 

Terms of Service

Please read these terms and conditions carefully before using our service.

 

1. Acceptance of Terms

By accessing and using Pump It services, you accept and agree to be bound by the terms and provision of this agreement.

2. Product Description

Pump It provides wireless tyre inflator products. We strive to ensure product descriptions are accurate, but we do not warrant that product descriptions are error-free.

3. Pricing and Payment

All prices are listed in GBP and include VAT. We reserve the right to change prices at any time. Payment is required at the time of purchase.

4. Shipping and Delivery

We offer free delivery within the UK for orders placed before 5:30 PM, delivered within 2-3 business days. Risk of loss transfers to you upon delivery.

5. Returns and Refunds

Products may be returned within 30 days of purchase in original condition. Refunds will be processed within 5-7 business days after we receive the returned item.

6. Warranty

All products come with a 2-year manufacturer warranty covering defects in materials and workmanship under normal use conditions.

7. Limitation of Liability

Pump It shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

8. Contact Information

For questions about these Terms of Service, please contact us at support@pumpitshop.co.uk or +44 20 7946 0958.

Cookie Policy

Learn about how we use cookies to improve your experience on our website.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us make our website work better and provide you with a more personalized experience.

How We Use Cookies

We use cookies for the following purposes:

  • Essential cookies: Required for the website to function properly
  • Performance cookies: Help us understand how visitors interact with our website
  • Functionality cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They include session management and security features.

Analytics Cookies

We use Google Analytics to understand how visitors use our site, helping us improve user experience.

Preference Cookies

These remember your choices and preferences to provide a more personalized experience.

Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most browsers allow you to refuse cookies or delete them. However, blocking all cookies may impact your experience on our website.

Third-Party Cookies

We may also use third-party services like Google Analytics, social media plugins, and payment processors that may set their own cookies.

Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

Contact Us

If you have any questions about our Cookie Policy, please contact us at support@pumpitshop.co.uk.

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